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BNP Paribas Personal Finance supports its employees during the Covid-19 crisis

Coaching courses are offered to the teams so they can better deal with the unprecedented situation and identify concrete solutions.

About BNP Paribas – Personal Finance

BNP Paribas is a leading European bank with a strong international presence in 74 countries and employs over 192,000 employees, including more than 146,000 in Europe.

Focusing on 3 core activities, BNP Paribas Personal Finance is the French and European leader in personal finance. Its mission? Helping individuals make their hopes and dreams a reality through its consumer credit and mortgage businesses. For over 65 years, 19,5000 employees have provided daily support for 27 million customers in more than 33 countries.

Project Background

In 2020, many companies were faced with the urgent issue of managing numerous organizational transformations in response to the COVID-19 pandemic which disrupted long-standing managerial practices, particularly with the widespread adoption of remote working.

Managers at BNP Paribas Personal Finance’s Corporate department, which provides training and support for Personal Finance departments, accelerated their coaching of managerial teams in France on key subjects which existed even before the pandemic, at the request of operational and local teams: 

  • The digital transformation
  • Developing remote management
  • Developing collective intelligence
  • Supporting personal development

With its Ready to Learn initiative, BNP Paribas PF knows just how to motivate and engage its teams. Organized annually during the last two weeks of November, this event is an opportunity to showcase the support available to the company’s 6,000 employees in France. 

The objective of the 2020 edition of Ready to Learn was to focus on four key areas of development:

  • Providing tomorrow’s key skills with visibility
  • Encouraging employees to challenge themselves and implement a development plan
  • Promoting existing development solutions within the group
  • Responding to the unprecedented situation caused by Covid-19

Information about this initiative was shared on the intranet, enabling participants to register for conferences, workshops, round tables and training courses.


BNP Paribas PF asked MoovOne to join its Ready to Learn initiative and provide coaching programmes for its employees.

The objective: to enable them to develop their skills via individual and group sessions, led by certified professional coaches, carried out remotely in an entirely digital setting.

The programmes, which lasted 3 sessions, in an individual or group format, focused on a wide range of clearly identified subjects to help participants deal with the pandemic:

  • Making the best of the current situation
  • Maintaining relationships while working remotely
  • Providing vision and steps to follow amid uncertainty, explaining decisions
  • Improving communication and team-work while working remotely
  • Creating connections and encouraging performance

Between November 2020 and February 2021, almost 50 courses were launched and a total of 80 people were coached, both individually and in groups.

In the midst of the Covid-19 pandemic, these coaching programmes were particularly relevant and rewarding for participants, many of whom came away feeling more confident

They were able to discuss subjects with their coach, develop a collaborative approach and identify operational responses to help them deal with the situation.

In addition, MoovOne and BNP Paribas PF have rolled out new and longer programmes to further develop participants’ skills (7 individual or 5 group sessions). The objective is to enable participants to focus on specific areas of development that they have identified with their managers.
In total, more than a hundred BNP Paribas PF employees will receive coaching from MoovOne over the next three years to help them unleash their full potential.

Key figures

Recommandation client


participants were able to implement specific solutions after their programme

Recommandation client


participants’ average rating of their coach

« In 2020, remote working transformed the everyday lives of our employees and managers.

Initially, we focused on providing support for managers by facilitating discussions with a MoovOne coach.

Today, we provide more extensive situational coaching for managers and non-managerial staff as part of a soft skills development process.

Since the beginning of the year, collective solutions have been developed to encourage closer working relationships between employees and highlight the importance of sharing experiences to help find solutions to each individual’s operational issues.

MoovOne is the ideal partner when it comes to launching bespoke coaching programmes and supporting employees’ personal development!»

Portrait de Marie-Aude Servant, Group Talent Manager

Julie Falkoff
Project Manager Learning & Development

Testimonials from programme participants

« It was a great opportunity to become more attuned to my thought processes, learn about myself and develop and improve my behavior and my soft skills. Discussing things with someone from outside our organization with a genuinely interesting point of view was also a valuable experience. »

« The coach was really great. He was an excellent listener and asked me questions to help me find the answers myself. »

« Many thanks for giving me this excellent opportunity to benefit from situational coaching. It encouraged me to go in a new direction: previously, I would never have thought about it, but I’m still exploring this new direction now. »

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